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Privacy Policy

Effective Date: January 19, 2025

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At TUNNEL VISION ("we," "us," "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how it is used, and how we safeguard your data. By using our website and services, you agree to the practices described in this policy.

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1. Information We Collect

We collect personal information from you when you visit our website, book services, or contact us. The types of information we may collect include:

  • Personal Information: Name, email address, phone number, and billing address.

  • Service Details: Vehicle type, service location, service preferences, and payment information.

  • Usage Information: Information about how you interact with our website, including IP address, browser type, and pages visited.

  • Payment Information: Credit card or payment details when making a booking or purchase (through secure payment providers).

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2. How We Use Your Information

We may use the personal information we collect for the following purposes:

  • To provide and manage our services: This includes processing your service bookings, confirming appointments, and completing transactions.

  • Customer support: To respond to inquiries, provide assistance, and address any issues or concerns.

  • Payment processing: To process payments for services booked through our website.

  • Marketing and promotions: We may send you promotions, offers, or updates related to our services. You can opt-out of these communications at any time by following the unsubscribe instructions in our emails.

  • Website improvements: To analyze how visitors use our website and improve the user experience.

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3. How We Protect Your Information

We take the security of your personal information seriously and implement industry-standard security measures to protect your data. We use encryption technology (SSL) to secure online transactions, and all sensitive payment information is handled by trusted third-party payment providers like Wix Payments, PayPal, and Stripe.

While we make efforts to protect your data, please be aware that no method of internet transmission or electronic storage is completely secure.

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4. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share your information in the following situations:

  • Service Providers: We may share your information with trusted service providers who assist us in running our business, such as payment processors, marketing agencies, and customer support platforms. These providers are obligated to protect your information and use it only for the purposes specified by us.

  • Legal Requirements: We may disclose your information to comply with legal obligations, such as responding to a subpoena, court order, or government request.

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5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website. Cookies are small data files that are stored on your device to remember your preferences and help us analyze how users interact with our site. You can manage your cookie preferences through your browser settings.

By using our site, you consent to our use of cookies in accordance with this policy. If you prefer, you can disable cookies in your browser settings, but doing so may limit your ability to use some features of the website.

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6. Third-Party Links

Our website may contain links to third-party websites, such as social media platforms or payment processors. These third-party sites have their own privacy policies, and we are not responsible for their practices. We encourage you to review their privacy policies before providing any personal information.

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7. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and correction: You can request to access, update, or correct your personal information.

  • Deletion: You can request to have your personal information deleted, subject to certain legal limitations.

  • Opt-out: You can opt-out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, please contact us at the contact information provided below.

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8. Children's Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically for updates.

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10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise your rights, please contact us at:

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